 | Do I Need A Web Hosting Account To Use MemberSpeed? |  |
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Yes. MemberSpeed has been designed to operate on the owners on sever/web hosting account. Please make sure your hosting package |
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| From where can I change the email address which are being sent out in event mailers | |
| You can change the email address from MemberSpeed Configuration->System Variables->you can change your emails here->WEBMASTER_EMAIL, SUPPORT_EMAIL & RETURN_EMAIL. |
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| You can change the Header of your template by following the steps below: Go to Site Design / Page Management->Click on Templates Design->Click on Modify button of the default template->Click on this link "Click Here To change Page Template"->And change th |  |
| We would like to inform you that by default the mail batch value is 100. However, the recommended value is maximum up to 500 mails. The cron setting will pick a batch value in every time frame as configured in the cron settings. For eg: If you have set th |
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| From where to change copyright contents? | |
| You can change the copyright message by following the below mentioned steps. Go to MemberSpeed Configuration->Click on System Variables-> Here you can change the Copyright statement : VARCopyrightStatement |
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| How Can I Change the Folder Name and or License Key? | |
| The license key created is for your actual installation path. You can't change the folder or domain once the installation is done. You will have to delete your license key and register another if you want to change folders or domains. |
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| How Can I Transfer a License to Another Site I Own? | |
| You can request another licence and delete the one your are using now. |
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| How can I turn of verification code? | |
| You can turn on and off verification code from CMS Infusion Configuration ->System Variables-Click on this link captcha_required->either select Yes or No as per your requirement. |
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| How do I get into my database? | |
| You can go to your hosting panel and access your database from there |
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| How do I import existing members to memberspeed script based site? | |
| The import feature is not there and you have to either add them manually or send them the link to join again. |
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| How Do I Install the Scripts? | |
| You will need basic FTP software and a basic knowledge of script installations. We also provide full VIDEO and HELP GUIDES for the Core software and every plugin software to make things easier for you. And to make it really easy for you, you could just fi |
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| How do I send an email to the members letting them know our special offer is posted and available for them? | |
| To send a mail to your members you need to follow the following instructions: Go to the Member Management Module-> Click on the Search Member->Put the search criteria in the form and click on the "Save as Mailing List" button at the bottom of the form->Yo |
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| How does Affiliate and Reseller system work? | |
| In affiliate Plugin, an affiliate can offer the other users to sign up as free/paid member/affiliate of the site and earn the commission. Under affiliate program an affiliate would be able to check the below mentioned details from affiliate area. Commissi |
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| How does the special offer page get triggered? | |
| When any user gets registered to your site, welcome mail goes to the user containing activation link, when user clicks on that link special offer page appear. You can change your special offer page from....Go to Site Design / Page Management->Edit Pages-> |
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| How to add product according to membershp level? | |
| Go to Product manager plug in->Click on Add product categories Select the categories or product and make them active from manage product category section->Go to Add Products and add the products under that category and make them active. For eg. if you wan |
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| How to change Home page? | |
| Click on Site Design / Page Management Module->Click on edit pages Click on Change Home pages link and make the changes. |
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| How to change Paypal image? | |
| When you generate a payment code from paypal, it gives you a default payment button, you can replace the gif image option from the paypal code and put the coding of the payment button which you want to use on your website and then place the entire Paypal |
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| How to create White list page? | |
| Go to Navigation Management Module->Click on Manage Link Category-> Go to Email White Listing and click on list pages->Click on White List and make the changes. |
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| How to increase session lifetime? | |
| You can ask your hosting company to increase your session life time [session.gc_maxlifetime] as you are facing issue in uploading your large files. The normal duration is 24 mins. |
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| How to retrieve admin control panel details? | |
| You can retrieve your admin user name and password from your Cpanel. When you would browse the database from Cpanel, you would find the table DBPRIFIX_admin. The DBPRIFIX is what you have provided at the time of installation. When you are able to browse t |
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| How to set or change Paypal . 2CO payment? | |
| MemberSpeed Configuration->System Variables->VARPPBusinessAccoun and VAR2COBusiAcct |
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| How to turn off OTO ( One time offer}? | |
| System configuration===>System variables===>VAROTORequire===> Change it to NO |
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| I am not able to upload the audio and video as the system is not accepting more than 2MB. How do I increase audio and video upload size? | |
| This is due to the PHP INI directives which prevents excessive size file uploads and are generally restricted to 2 Mb of uploads. Please contact your hosting company to increase the limits for file size available for uploads of lets say videos and audios. |
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| I need to know if someone joins as a free member and then upgrades to a paid level do we have the facility to automate the email lists, so the member would be removed from the free level list and left on the list for the level he has just upgraded to? | |
| Please follow the below mentioned steps to set whether you want to remove the member from previous mailing list and to add in the new mailing list or do not want to remove from previous mailing list after upgrading: Go to In built AutoResponder Plugin -> |
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| If I have a subdomain how can I admin it? From my memberspeed account or from my hosting account? | |
| If you have a sub domain, then you can register it with your hosting company. Also you can get the administration rights for your sub domain from your hosting company |
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| Is there an API?Have not found any documentation for that or other api-files. | |
| API is being used as 3rd party payment gateway integration in MemberSpeed.. Help for which is available on the relevant interfaces. |
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| License key error | |
| This error occurs when you do not give proper domain path while generating the license. Please note that the domain name entered in the generate license on MS should be the same where you are uploading the MS scripts. It should contain the http://www part |
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| License Key Installation Potential Errors | |
| Example: I didnt put the http:// in front of the domain and the licence doesnt work. Can it be reset? A.The domain name may have been entered wrong when creating the license.You need to enter the full domain path as http://www.yourdomainname.com If you ar |
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| Not Acceptable An appropriate representation of the requested resource /members/control/generateFormCode.php could not be found on this server.Apache/1.3.37 Server at www.drxmedia.net Port 80 | |
| There is a very good chance your host has installed a add-on for apache called mod_security. Quote: ModSecurityTM is an open source intrusion detection and prevention engine for web applications (or a web application firewall). Operating as an Apache Web |
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| Plugin Module Install Error Questions | |
| If you are trying to install plugins, have uploaded via ftp into plugin folder, it shows up in control panel and when you press install you get an error message. The servers shows an internal server error and could be because of the following: a) The file |
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| Service Temporarily Unavailable error | |
| Q: Service Temporarily Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
A: There is a very good chance your host has installed a add-on for apache called m |
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| Should I Install The Zend or The IonCube Version? | |
| In order to provide the most flexibility to users we offer two versions of the core installation software and each of the plugins. A Zend Encoded Version and an IonCube Encoded Version The answer lies with your particular web hosting account. Many hosting |
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| Subscription link is not working with static page? | |
| Please note that if you create a subscription form on the static link, you need to disable the form tags option from the Site Design/Page Template Module -> Edit Pages -> Add Remove Form Tags (Set No For Static pages). |
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| What Are The System Requirements For MemberSpeed | |
| MemberSpeed Requirements Are As Follow: � Any Linux based Hosting Platform (Preferably RHEL 3 or above) � PHP 4.3.3 and above (GD library compiled with the support of FreeType fonts) (curl support) Please don't use PHP version 5.0.4 as that it i |
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| What is My License Key? | |
| Please login to your MemberSpeed membership area and click on manage licences to create your licence key for the installation.
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| What is the webstat and from where can I get it? | |
| Web stats url is actually your Stats url showing the hits summary etc and provided with the hosting package. Please check the webstats url from your hosting company and then add it in the system variables. |
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| When my cron job backs up the databse,does it back up EVERYTHING in my site? s there anything I need to back up separately from the scheduled backup using db_backup.php? | |
| The backup taken by the cron jobs is only for the MySQL database and it does not include the back up for your whole site. The entire back up for your website can be done though the cPanel/Hosting Control Panel. |
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| Where do I go to find the ftp help programme within memberspeed? | |
| You need to login via FTP client to your server. Then you need to give 777 permission to the following folders and all files and sub folders inside them: dump resources trans_log UserFiles |
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| Where to set cron settings? | |
| You can set the cron setting in your Hosting Control Panel, there is a link called cron. |
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| Creating a mailing list and scheduling the newsletter without AR | |
| 1. Go to the Member Management Module2. Click on the Search Member3. Put
the search criteria in the form and click on the "Save as Mailing List" button
at the bottom of the form.4. You will be asked to enter a Mailing List |
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| Annual service renewal, FAB bonus | |
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Annual service subscription renewal:A summary about the offer:- You get 1 year Technical Support-You get 1 year software upgrades |
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| Where to submit ticket to Tech support? I don't see it. | |
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From June 15th, Tech support is accessible to valid subscription/renewed users. Please log in to your helpdesk.account to get access.If for some reason your login is invalid, please submit a ticket with your information to billing and our staff wi |
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| Aweber Not Working | |
| Q:I have set up my autoresponder as per your
instructions. However, it appears not to be working. I have since added
"" to the variables.A:You had men |
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